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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Verna Davis

Verna Davis

September 2, 2026

5  out of  5
rating by Verna Davis
"Lisa is great! She always explains our coverage and answers all our questions. I appreciate her willingness to always make my needs a priority. Lisa is the absolute best!"
We responded:
"Verna, thank you for the fantastic review! We’re always here to support you with your insurance needs in Muskegon. "
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Kathryn Vogel

September 2, 2026

5  out of  5
rating by Kathryn Vogel
"Lisa is my agent and she goes above and beyond for her customers. I recommend her to everyone I know."
We responded:
"Thank you so much for the positive comment on Amy! She does an outstanding job, and it shows!"
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Katelynn

September 2, 2026

5  out of  5
rating by Katelynn
"The staff is amazing and Matt goes above and beyond for his customers every time!! We love our life insurance!"
We responded:
"Thank you for the 5-star review of Matt Crosby’s team - we really appreciate your kind words! "
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Michelle Green

September 1, 2026

5  out of  5
rating by Michelle Green
"Always friendly professional and personable on the phone and in person."
We responded:
"Hi Michelle, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Matt Crosby, Your State Farm Agent "
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Jacquelyn Smith-Moffett

September 1, 2026

5  out of  5
rating by Jacquelyn Smith-Moffett
"Love you Guys Great Business"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Muskegon insurance team. "
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Ethan Arquette

August 31, 2026

5  out of  5
rating by Ethan Arquette
"Anyways available, always helpful…. Especially Lisa!"
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Amber Ro

August 31, 2026

5  out of  5
rating by Amber Ro
"I love this team! The office administrator is very helpful, and responsive!"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Muskegon to know you had such a great experience with us. "
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Dennis Cowlishaw

August 30, 2026

5  out of  5
rating by Dennis Cowlishaw
"Deana was very kind and helpful."
We responded:
"Hi Dennis, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Matt Crosby, Your State Farm Agent "
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Joshua Hammond

August 30, 2026

5  out of  5
rating by Joshua Hammond
"Deana is AMAZING!"
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Derrick Ebidon

August 30, 2026

5  out of  5
rating by Derrick Ebidon
"Great customer service!"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Tonya Letner

August 29, 2026

5  out of  5
rating by Tonya Letner
"Matt Crosby State Farm Agency is the best! He and his team are very knowledgeable in their specific fields of insurance. Matt has been with State Farm for many years and at many levels and provides the wisdom and knowledge required for customers to be properly insured. A special thanks to Lisa at Matt Crosby’s State Farm Agency who has been such a great help in providing understanding of my family’s auto insurance needs. She is very knowledgeable and has many years of experience in her field as well. Thanks to the team for all you do!!"
We responded:
"Tonya, thank you for the fantastic review! We’re always here to support you with your insurance needs in Muskegon. "
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chris horgan

August 29, 2026

5  out of  5
rating by chris horgan
"Couldn’t be more pleased with Matt Crosby”s office. Have had State Farm for 20 years and been all over this country. They are the best and deana has made my experience with insurance even better. She makes sure we receive top notch service and always with a smile. She has taken time out of her day to make sure all my questions and concerns are addressed. She will return my calls in a timely manner and makes sure I understand what she recommends and how it will benefit me. Couldn’t be more happier with her or this office. They are very friendly and always smiling."
We responded:
"chris, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Muskegon. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Matt Crosby and Team "
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Chaz Ondrejka

August 29, 2026

5  out of  5
rating by Chaz Ondrejka
"Matt Crosby -State Farm insurance is the place to go. Work with Lisa! She is amazing and so sweet! If you ever need help understanding or just learning the process oh how insuramce works, she's your girl. Very knowledgeable and takes the time to get you where you need to be."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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delores bromback

August 28, 2026

5  out of  5
rating by delores bromback
"Absolutely wonderful people. Always so polite and professional. Very knowledgeable on all questions. I have been with them for over 8 years I can call with any question and get an honest answer. I have 6 different policies with them for everything we need. Lisa is awesome. Very very good company for your insurance needs."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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ter lynn

August 28, 2026

5  out of  5
rating by ter lynn
"Very friendly and helpful. Able help solve issue for me."
We responded:
"Thank you for the 5-star review, ter! We’re proud to serve the Muskegon community and truly appreciate your support. "
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Susan perkins

August 28, 2026

5  out of  5
rating by Susan perkins
"Good service,nice people. Above and beyond great service!"
We responded:
"Thank you! Matt"
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Mya Wall

August 28, 2026

5  out of  5
rating by Mya Wall
"I can’t say enough good things about my insurance agent! They have always been so helpful, responsive, and easy to work with. Anytime I have a question or need help with something, they take the time to explain everything and make sure I understand my options. I never feel like I’m just another customer."
We responded:
"Thank you so much for your kind review, Mya!  If you need insurance assistance, we are just an email or call away! - Matt Crosby, your State Farm Agent   "
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Sandee Davis

August 28, 2026

5  out of  5
rating by Sandee Davis
"My interaction with Deana was a pleasureable one. She helped answer a lot of my questions and was very personable."
We responded:
"Hi Sandee, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Matt Crosby, Your State Farm Agent "
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Veronica Clark

August 28, 2026

5  out of  5
rating by Veronica Clark
"Deana walked me through the best way to get my monthly bill lowered, and took her time listening to me and answering my many questions. Insurance is NOT my forte, and Deana made me feel valued, prioritized, and heard. I should have made the switch to Matt Crosby and Team years ago instead of suffering in silence with my previous agent. I can't recommend this Insurance agency enough!"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Muskegon. "
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Susan Jowers

August 28, 2026

5  out of  5
rating by Susan Jowers
"Been with Matt Crosby for years and the staff are always professional with their time for our needs!
They are always very helpful and supportive
Thank you"
We responded:
"Thank you for the 5-star review of Matt Crosby’s team - we really appreciate your kind words! "
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Chuck Hild

August 28, 2026

5  out of  5
rating by Chuck Hild
"Smiling Faces"
We responded:
"Thanks so much for the fantastic rating, Chuck! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Clint Hillard

August 27, 2026

5  out of  5
rating by Clint Hillard
"I've lived all over the country, and never once did I feel like I was appreciated giving my agents money. Matt and everyone in the office, absolutely makes you feel like family! I wouldn't switch if the rates we're $100+ cheaper ever 6mo, I couldn't be happier with the entire office!"
We responded:
"Clint, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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James Batch

August 27, 2026

5  out of  5
rating by James Batch
"Excellent service and coverage"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Sherry Pickering

August 27, 2026

5  out of  5
rating by Sherry Pickering
"These guys have been there for me for years now and helped me when I needed it, they are amazing!!!"
We responded:
"Sherry, thank you for the amazing review! Our Muskegon insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Matt Crosby, your State Farm Agent "
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Jeremy Brown

August 27, 2026

5  out of  5
rating by Jeremy Brown
"Matt has the best agency in Muskegon! He and his staff go above and beyond when asked to. We have experienced nothing but exceptional service from a house claim made 2 years ago handled by Matt himself, to more recently Deana rushing auto insurance for a new vehicle in a matter of minutes. Their mission is customer satisfaction and it shows in the way they deliver!!"
We responded:
"Thank you for the 5-star review of Matt Crosby’s team - we really appreciate your kind words! "