State Farm® Insurance Agent Matt Crosby

"Please ignore my funny online name but you see "Flipping Franny" is a hobby for flipping furniture from discarded to beautiful restoration. Anyway, I'm writing today about Deana (pronounced respectfully as Dean-uh, and not Dee Anna) who works for Matt Crosby. She is fantastic! Deana listens, is very patient, explains everything in super simple terms, looks for ways to save the customer money, and truly delivers an exceptional customer service experience. Deana is an absolute delight to work with and the reason we stay with State Farm. Thank you Matt Crosby for hiring Deana. Thank you Deana for all that you do. We truly appreciate you! Sincerely, Eric & Vickie Hillard"

"Review update: I was a previously happy customer with multiple policies. I am now being dropped by Matt Crosby at State Farm Auto for having 2 at-fault accidents (1 was avoiding a deer. How is that my fault???) within a certain timeframe (2 years I believe). They didn't even pay out very much for the second (deer) one. Had I been aware of this, I never would have claimed the second accident (but at the time we didn't know the final cost). The moral of the story is, don't go with State Farm! It doesn't matter how long you've been with them, how many policies you have or how many other clients you've referred. The moment the have to pay out, they will dump you as soon as they can. Loyalty means nothing."

"Great service."

"We were having some communication issues with our adjuster and Matt was on the ball with helping us out! We are so lucky to have him as an insurance agent and are so thankful 😁"

"My home, greenhouse and property suffered damages from the tornado in Comstock Park in August of 2023. The National Weather Service confirmed that the tornado touched down just west of me and traveled through the southern edge of my property, wrecking havoc. Because of the source of the damages, my claim was handled by the Catastrophic Claims unit instead of locally. I would go so far as to that it was mishandled by them. Matt went out of his way to go to bat for me and my family to make sure that we were taken care of. He stayed in close contact with my wife and I, helping to organize the claim and pictures as evidence of the damages. For the hunters reading this- he even called me from his cabin to answer some of my questions during rifle season. Matt has taken every opportunity to personally make sure that my family was being taken care of and treated appropriately. This is a man who truly cares about your well being and I couldn't recommend him more."

"I have been super glad that I listened to my co-worker 8 years ago to go to Matt Crosby's State Farm agency. The staff are super awesome! They advocate for you and always try to find you all the savings they can find. They are so knowledgeable and patient with explaining everything to you in any way that they can do that you understand what you're getting. The office is so very welcoming and the staff treat you like family! May God bless all of them for everything they do! 💙💙💙"

"Like A good neighbor, Matt Crosby is there!! Outstanding friendly and professional service. Always willing to go the extra mile to answer your questions, help with a claim and you save money on rates to get only the coverage you need. 40 year+ customer with State Farm and Matt Crosby flies above the rest. Highly recommended and Best rates for all your insurance needs."

"Great experience with Matt Crosby and staff."

"I have been with Matt Crosby and State farm for over six years and they have the best team that really work hard to get you the best insurance for the price. I have had windshields replaced in that six years and never paid for one, I had a slight fender bender and never had to pay it off pocket and also got a rental for the repairs at no cost. Would not go anywhere else for my insurance."

"I have been a very satisfied customer for years. They keep me updated on changes that will lower my prices and increase my coverages. Thanks Matt Crosby!"

"Best place for insurance. Friendly staff and competitive rates. We shopped around and no one could be their price for us. Have our home and auto. Are house got broken into and they took care of us fast!"

"Always makes us feel right at home!!!!"

"Lisa and the crew are GREAT and very personable!! I have been a client with State Farm-Matt Crosby office for more than 10 years and everyone is nice and helpful."

"Amy Pearson is my agent and she goes above and beyond for her customers. I recommend her to everyone I know."

"They always take care of my requests right away, even if they are extremely busy. Office staff is wonderful!"

"We are completely impressed with Lisa’s professionalism and customer service . She always exceeds our expectations ."

"I go through Lisa C at State Farm and she’s been nothing but pleasant. She always helps me when I need it and shes very knowledgeable. If you have thought about State Farm she’s the one to go to!"

"Matt and his team are always helpful and easy to work with !!"

"Tom and I have always received the highest quality service from State farm with Matt Crosby and his staff. They’re always very polite and professional and have excellent follow-through. We highly recommend them for their high-quality care!"

"Best State Farm Branch in Muskegon. Everyone is so helpful and nice. I feel like a member of the family."

"Matt, Amy, Lisa, Dillon, and the rest of the Team at Matt Crosby - State Farm have always exceeded my expectations for an insurance provider. Matt sold me my first vehicle policy over 20 years ago and since has covered both my personal and business assets. He and his Team go above and beyond in explaining my coverage and I always walk away from our interactions confident and smiling. I have used many other agencies over the years but I always end up back with Matt and his Team. Thanks, Matt and Team, for helping me with comprehensive coverage and for making insurance easy!"

"Have been a client of Matt Crosby State Farm for more than a decade, have ALWAYS received the highest level of customer service. Services both in person as well as over the phone. This agent truly does care for his clients"

"Amy has the best customer service ever. She always takes care of me when I come in. I love state farm ❤️"

"Great auto rates grate auto services"

"Amy is super friendly and provided excellent customer service!"